Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.

Products ~

Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.

Polism is proud to be a cruelty-free brand. We do not test our products on animals, and we are certified by leading animal rights organizations. Our commitment to cruelty-free practices extends to our suppliers, ensuring that no animals are harmed throughout our supply chain.

Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.

Yes, our products are made from organic ingredients and are cruelty-free. We prioritize the use of natural and ethically sourced ingredients in our formulations.

At Polism, quality is at the core of everything we do. We source our ingredients from certified organic farms, ensuring they are grown without the use of harmful chemicals or pesticides. Our products are meticulously formulated in our state-of-the-art laboratories, following stringent quality control measures to ensure purity, efficacy, and safety.


Please review our Return Policy for detailed information on how to initiate a return or exchange, eligibility criteria, and timeframes.

If you receive a damaged or defective product, please contact us immediately at with clear photos of the issue. 

We will provide a replacement or issue a refund.

Refunds are typically processed within 5-7 business days after we receive and inspect the returned products. Exchanges will be shipped out promptly after the returned items are verified.

You can reach our Customer Service team by emailing We are available to assist you with any inquiries or concerns.